Family Fit

Cancellation Policy

1. Membership & Payment Memberships are ongoing and paid monthly in advance by recurring payment. Your first payment secures your place. Payment is then taken automatically each month on the same date, until your membership is cancelled in line with these terms. Your membership gives you a set number of sessions each week at agreed class times (see “Your Sessions”). Membership is personal to you and cannot be transferred to anyone else. Prices may change from time to time. I will always give you at least 30 days’ notice of any price change before it takes effect. 2. Monthly Payments & Class Frequency Your monthly payment is a flat fee based on 4 weeks of classes per month, averaged across the year. It stays the same every month, regardless of how many weeks fall in that calendar month. Many months contain 5 weeks rather than 4, meaning you’ll regularly receive additional classes at no extra cost. These extra sessions are included as part of your membership and build up over time. Occasionally a class may not run — for example due to holidays, illness or unforeseen circumstances. Because you regularly receive extra classes in longer months, these occasional cancellations are already accounted for, and your monthly payment will not be reduced as a result. A credit against your following month’s payment is only offered if, over time, the number of classes you’ve received falls below your entitlement of 4 weeks per month averaged across the year. Example: September has 5 weeks, so you receive an extra week of classes at no charge. If a class is later cancelled in a 4-week month such as November, that earlier extra week means you remain ahead over the year — so no reduction applies. 3. Your Sessions You attend your membership’s set number of sessions each week, at the class time(s) agreed when you join. Sessions run for the advertised duration. Please arrive a few minutes early so we can start promptly. Spaces are limited, so advanced booking of any preferred class time (where applicable) is recommended. 4. Missed Sessions Your membership is based on your regular weekly session(s). If you miss a session for any reason, it cannot be carried over, made up, refunded or discounted — I operate a “use it or lose it” approach. This keeps things simple and fair across all members and class times. Full policy is available on the website, please ensure you read and fully understand it